Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Currently, we only accept returns or exchange product(s) damaged during manufacturing or while in transit. We ask for an image or video to help us evaluate the defects.
- You are requested to email us at behalu.bhavika@gmail.com along with order details entailing your order number, name of the customer given while ordering the product(s), the name of the product(s) and reason for refund, return or exchange and someone from the BeHaLu team will get back to the concerned person.
- For pre-paid orders, we will refund the amount back to the payment source through which the payment was made or we will issue a gift card.
- For Cash on Delivery payments, we will ask you for the preferred online mode of receiving refund amount (Paytm, GPay, Online bank transfer) as we cannot refund via cash at the moment.
Shipping returns
To return your product, you should mail your product to:
Unit No – FB 31, First Floor, Highland Corporate Centre, Next to Lake City Mall, Kapurbawadi, Thane West – Maharashtra INDIA – 400601
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
For any other queries, you can write to us on behalu.bhavika@gmail.com or get in touch on +91-9730135975 from Monday – Friday, between 9 AM – 5 PM) and we shall be Happy to help you! Kindly allow us 24 hours to respond to any queries. For emails or messages received over Saturday and Sunday, kindly expect response only on business days (Monday – Friday).